Carolazeta.com dispatches worldwide only with selected express couriers. Currently, We mainly use UPS and DHL couriers that are unquestionably chosen by us according to the destination.
All shipments are traceable. At the time of shipping the Client receives the name of the courier, and the tracking number, to follow the progression of the shipment. Orders may be dispatched with a different courier from UPS and DHL, on rare occasions.
Please note that the couriers do not deliver to post-office boxes or personal mailboxes.
As per laws regulating commerce and trade, all shipments are accompanied by an official invoice which states the value of each item in Euro. Discounted items reflect discounted prices. It is illegal to declare lower values or the items as gifts.
As per tax regulations, it is not allowed to ship to a different Country from the billing one.
If the box looks tampered, the Client can either sign for the package with reservations or refuse the package. If any of these conditions are met, the Client must promptly open a claim with the local Courier Office and inform Carolazeta.com Customer care.
DDU (Delivery Duty Unpaid) AND DDP (Delivery Duty Paid) SHIPPING
Items will be delivered DDU and according to the destination country.
E.g. In the USA up to 800 USD there are no additional taxes.
DDU Shipping: The extra EU countries are not subject to VAT, but are subject to any eventual local tax and import/clearance duties.
For these countries, the prices shown are already VAT deducted.
May the order not be delivered due to a lack of Client details (wrong or absent telephone number, wrong or absent address, non-compliance with import regulations) the package risks being sent back to Italy at the Client’s expense including any import/clearance fees in which Carolazeta.com may incur for the return of good/s to Italy. These fees will be deducted from any eventual reimbursement.
Orders are dispatched (namely, processed and consigned to the courier to dispatch) in chronological order, according to the receipt timing. “Fast shipping orders” have always the priority over “Standard shipping orders”. In weekdays (from Monday to Friday), orders are dispatched within 72 hours from the moment they are placed.
We remind to all our Clients that during particular periods of the year, on Italian public holidays on which couriers do not deliver, and on very busy days, that we list here below, handling time (order processing and preparation) may delay up to 6/7 days:
- January 1 and 6
- Easter and Easter Monday
- April 25
- May 1
- June 2
- August 15
- November 1
- December 8, 25 and 26
- Black Friday, special offers etc...
Please don’t hesitate to get in touch with us should you have any questions about an order, our products or the CarolaZeta service. Alternatively, you might find an answer to your questions among our FAQs
Piazza Bologna, 1
00162 Rome, Italy